Laura Nolan

2 articles by Laura Nolan.

Slack’s Incident on 2-22-22

By Laura Nolan, with contributions from Glen D. Sanford, Jamie Scheinblum, and Chris Sullivan. Assessing conditions Slack experienced a major incident on February 22 this year, during which time many users were unable to connect to Slack, including the author — which certainly made my role as Incident Commander more challenging! This incident was a…

LNLaura Nolan·April 26, 2022SRE & Ops

Slack’s Outage on January 4th 2021

And now we welcome the new year. Full of things that have never been. — Rainer Maria Rilke January 4th 2021 was the first working day of the year for many around the globe, and for most of us at Slack too (except of course for our on-callers and our customer experience team, who never…

LNLaura Nolan·February 1, 2021SRE & Ops